1. Incident Overview
1. Ransomware Incident Response & Recovery
A mid-sized enterprise experienced ransomware that encrypted file servers and disrupted Exchange and VMware availability. This engagement executed coordinated response, recovery, and hardening to restore business operations within 48 hours.
Highlights
- Containment, forensics, and eradication executed within the first 6 hours of engagement.
- Restored Exchange and priority VMware workloads from Veeam backups with minimal data loss.
- Implemented rapid hardening initiatives covering MFA, patching, and threat detection.
Systems Restored95% of critical workloads
Recovery Time< 48 hours to core services
PlatformsExchange, VMware, Veeam, Active Directory
Case Study Spotlight
Executive War Room Activation
Within one hour of engagement, an executive war room coordinated technical response, legal counsel, and communications. Structured updates aligned leadership, IT, and employee communications.
Key Moves
- Implemented network segmentation to isolate infected workloads and prevent lateral movement.
- Coordinated with legal and compliance teams to meet notification obligations.
- Built recovery priority matrix to restore Exchange, ERP, and critical file shares first.
Business Impact
- Critical communications restored in 12 hours via Exchange failover.
- ERP came online within 28 hours, enabling order processing to resume.
- Employee updates released every two hours, preventing misinformation spread.