Matt Forbush

Situation

A client needed to migrate more than 480 Exchange mailboxes across multiple domains during an executive suite relocation, with no tolerance for data loss.

Task

Guarantee zero loss of faculty and administrative email data while keeping downtime to an absolute minimum during the relocation window.

Action

• Planned and executed hybrid on-premises/cloud Exchange migrations tailored to each division.
• Configured compliance archiving policies and resolved complex delegation/shared mailbox challenges.
• Delivered 24×7 tier-3 escalation coverage throughout the migration week.

Result

Achieved 99.9% uptime, kept individual mailbox downtime under 20 minutes, and reduced recurring sync incidents by 40% through improved patching and monitoring.

Situation

A healthcare client needed automated, compliant data pipelines to unify patient data sourced from multiple EMR and billing systems.

Task

Design scalable Informatica workflows that cleanse, standardize, and integrate high-volume patient data daily.

Action

• Built ETL workflows that processed more than 50K patient records every day.
• Applied IDQ-driven cleansing to standardize addresses and eliminate duplicates.
• Implemented IMDM to establish a master patient index spanning disparate data sources.

Result

Delivered 99.8% data accuracy, eliminated duplicate records, and cut manual reconciliation by 60%.

Situation

Analysts at a financial services firm were waiting hours or days for batch-processed reporting data and lacked unified visibility.

Task

Implement a real-time virtual data layer that accelerated reporting without disrupting upstream systems.

Action

• Federated Oracle, SQL Server, and API sources through Denodo with adaptive caching.
• Delivered optimized semantic views powering Tableau and Cognos executive dashboards.
• Applied caching strategies to accelerate frequently executed analytic workloads.

Result

Reduced reporting latency from hours to seconds, enabling real-time risk dashboards for more than 20 departments.

Situation

Quarterly reporting cycles were overwhelming IIS and Tomcat infrastructure, creating recurring performance slowdowns.

Task

Diagnose and tune middleware layers to maintain stable, responsive production applications during peak reporting windows.

Action

• Used root-cause analysis to trace thread pool bottlenecks and memory leaks.
• Optimized JVM, IIS compression, and Tomcat connection pooling parameters.
• Partnered with development teams to automate restarts and patch management.

Result

Improved response times by 35%, cut unplanned downtime in half, and stabilized quarterly reporting cycles.

Situation

A mid-sized client experienced ransomware that encrypted file servers and disrupted Exchange availability.

Task

Restore business-critical services quickly while minimizing data loss and strengthening defenses.

Action

• Led incident response encompassing containment, forensics, and root-cause analysis.
• Recovered Exchange servers and VMware workloads from Veeam backups.
• Instituted tighter patch cadence and MFA enforcement post-recovery.

Result

Recovered 95% of encrypted data within 48 hours, restored business systems, and hardened the environment against recurrence.

Situation

A client needed to run BI workloads across AWS and Azure while maintaining VMware-based operations on-premises.

Task

Design a hybrid operating model that linked on-premises infrastructure with multiple public clouds securely and efficiently.

Action

• Established secure site-to-site VPNs between VMware clusters and AWS/Azure tenants.
• Automated provisioning of test and development workloads in AWS to control spend.
• Integrated Informatica IICS connectors to orchestrate cross-cloud ETL flows.

Result

Enabled seamless hybrid workloads, trimmed cloud spend by 20% through automation, and delivered 99.7% availability for production systems.

Situation

Client IT support teams lacked experience with Exchange escalations and Informatica workflows, increasing dependency on senior consultants.

Task

Upskill internal staff and create documentation to improve response times and self-sufficiency.

Action

• Produced detailed SOPs covering recurring Exchange troubleshooting scenarios.
• Documented Informatica runbooks with visual job-flow diagrams for Tier 2 ownership.
• Delivered hands-on workshops to build comfort with escalation procedures.

Result

Lowered escalation volume by 40%, cut ETL failure resolution from four hours to under one, and lifted satisfaction scores.